Friday, May 15, 2009

How to Use Your Nortel Norstar Voice Mail Features on Business Phone System

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17875 Metzler Lane
Huntington Beach, Ca 92647
Toll Free 1-800-322-5443

www.PhoneGuys.com

How to check your Nortel/Norstar voicemail:

1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To leave a message for someone in your office:

1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number) of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To access your mailbox from outside of the
office:

1. Call the main office number or your DID (if applicable).
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal
greeting, Enter: * *
4. At the prompt, enter your mailbox#(extension #. and password all together).

To access your voicemail box from another phone:

1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox# (extension #) and your
password all together followed by the sign.
4. Press the OK

To change your personal greeting:

1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording.

To transfer someone to a voicemail box:


1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#)
3. The display will show: Call Transferred

To record your alternate greeting (Used when on
vacation or out of the office, or lunch times, etc):


1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to
end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate
Greeting, Press the GREET softkey
10. Press the Choose softkey
11. Press ALT softkey
12. Display will show: Accept msgs: Press the OK softkey to have
your voicemail box accept messages
while your Alternate Greeting is turned on, or press the CHNG softkeyto change the if you
do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your
voicemail box and have it play the
PRIME greeting.

2 comments:

smear1 said...

This is nice brief description of the Nortel Norstar voice mail feature on the phones but this looks very lengthy and hard to learn , so there should be Business Mobile phone that could do this easily and quickly to entertain users.

Lincoln Madison said...

Because the system is virtual, calls that come in are forwarded to any local number the business chooses such as a business line, Toll Free Numbers cell phone, or home phone.