Thursday, May 21, 2009

Check out our GM's Office at PhoneGuys Phone Systems! It was his birthday

Today was our GM's birthday here at PhoneGuys, so we left him a little present when he left for lunch!


haha.....










Friday, May 15, 2009

How to Use Your Nortel Norstar Voice Mail Features on Business Phone System

Photobucket - Video and Image Hosting

17875 Metzler Lane
Huntington Beach, Ca 92647
Toll Free 1-800-322-5443

www.PhoneGuys.com

How to check your Nortel/Norstar voicemail:

1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To leave a message for someone in your office:

1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number) of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To access your mailbox from outside of the
office:

1. Call the main office number or your DID (if applicable).
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal
greeting, Enter: * *
4. At the prompt, enter your mailbox#(extension #. and password all together).

To access your voicemail box from another phone:

1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox# (extension #) and your
password all together followed by the sign.
4. Press the OK

To change your personal greeting:

1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording.

To transfer someone to a voicemail box:


1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#)
3. The display will show: Call Transferred

To record your alternate greeting (Used when on
vacation or out of the office, or lunch times, etc):


1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to
end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate
Greeting, Press the GREET softkey
10. Press the Choose softkey
11. Press ALT softkey
12. Display will show: Accept msgs: Press the OK softkey to have
your voicemail box accept messages
while your Alternate Greeting is turned on, or press the CHNG softkeyto change the if you
do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your
voicemail box and have it play the
PRIME greeting.

Nortel - Norstar - Meridian Full Feature Code List for Phone Telephone Systems

How to use
for Norstar Phone:

To Call an
Extension:


1. Lift handset or press an INTERCOM key

2. Dial the extension number


To Use Voice Call:

1. Lift handset, press Voice Call key or press the Feature button, then press 66

2. Dial the extension number

*If person is on the phone, Voice Call will not work


To Call an Outside Line:

1. Lift handset or press INTERCOM key

2. Dial "9" followed by the telephone number

(Depends on system configuration, may not be applicable.


To Place a Call on Hold:

1. Press the hold key


To Retrieve a Caller Held on Your Phone:

1. Lift handset

2. Press the INTERCOM key or line button that has the flashing triangle next to
it


To Transfer a Call:

1. While a caller is on the line, press the softkey under the word TRANSFER in
the LCD display or Feature 70

2. Dial the extension number of the person you are transferring to

3. You may announce the call at this time by waiting for the called party to
answer

*Press the JOIN softkey to complete the transfer

*Press the RETRY softkey to enter a different extension

*Press the CANCEL softkey to return to the caller


To Park A Call (Puts a call on hold so that
it can be picked up from any telephone on the system:

1. While a caller is on the line, press the CALL PARK key or press the Feature
button, then 74

2. Look at the display to see where the call is parked, the display will show a
3 digit park code

3. Hang up the receiver


To Retrieve a Parked Call:

1. Lift handset or press the INTERCOM key

2. Dial the park code (Example 101, 102.


To Page:

1. Lift handset

2. Press the PAGE key or press the Feature button, then 611

3. Make your announcement

4. Press the release key


To Turn On or Off Do Not Disturb:

1. Press the DND key or press the Feature button, then 85

2. To turn it off: Press the DND key or the Feature button, then #85


To Make a Conference Call:

1. Make or receive the 1st call

2. Press the Hold key

3. Place 2nd call

4. Press the Conference key or press the Feature button, then 3

5. Press the INTERCOM key next to the held first call


To Pickup a Specific Ringing Extension:

1. Press the Call Pickup key or press the Feature button, then 76

2. Dial the extension you want to pick up


To see the Call Duration Timer:

1. During your call or just after your call

2. Press the Feature button, then 77

*This will show you a "static" duration of your call


To Use Last Number Redial:

1. Press the Last No. Redial key or press the Feature button, then 5

*This will redial the last number you called


To Check to See What is Programmed On a
Particular Button:


1. Do a "Button Inquiry" by pressing the Feature button, then * 0

2. Hit the button you want to check and it will show in the display what is
programmed there.









Program Buttons On Your Phone:


For External Numbers:

1. Press the Feature button, then * 1

2. Push the button you want to program

3. Display will read "Program and OK"

4. Enter the telephone number, then press the OK softkey

For Internal Numbers (Extensions.:

1. Press the Feature button, then * 2

2. Push the button you want to program

3. Display will read "Intercom #:__"

4. Enter the extension number


For Feature Codes:

1. Press the Feature button, then * 3

2. Push the button you want to program

3. Press the Feature button then enter the Feature Code


To Change the Contrast of the
Display:

1. Dial the Feature button, then * 7

2. Press the number keys 1 – 9 to your desired brightness level

3. Press the OK softkey


To Change your Ring Type:

1. Press the Feature button, then * 6

2. Press the number keys 1 – 4 to hear the different ring types

3. Press the OK softkey when you hear your desired ring


To Change the Ring Volume:

1. Press the Feature button, then * 80

2. Press the volume key up or down

3. Press the release key1 to exit and save the volume level


To Program Personal Speed Dial
Numbers: (Numbers 71 – 94 only.

1. Press the Feature button, then * 4

2. Enter the 2 digit code (71 – 94. that you want to assign to that
phone number

3. Enter the telephone number, then press the OK softkey

4. Display will show: "Entry xx stored"






How to Check Your Voice Mail:




To Check Your Voicemail:

1. Press the Check Voicemail key or press the Feature button, then 981

2. Enter your password

3. From here you can listen to messages, change your greeting, change your
password, etc.

To Leave a Message for
Someone in Your Office:


1. Press the Leave Message key or Feature 980

2. Enter the mailbox number (extension number. of the person you want to leave a
message for

3. The display will show the name of the mailbox owner, press OK

4. Leave message


To Access Your Voicemail box from Another Phone:

1. Press the Check Voicemail key or press the Feature button, then 981

2. Press the OTHER softkey

3. At the LOG: prompt, enter your mailbox#(extension #. and your password all
together followed by the "#" sign

4. Press the OK softkey


To Access Your Mailbox from Outside of the
Office:


1. Call the main office number or your DID (if applicable.

2. If the call is answered by a receptionist, have them transfer you to your
voicemail box

3. If the call is answered by the company greeting, or your personal greeting,
Enter: * *

4. At the prompt, enter your mailbox #(extension #. and password all together


To Transfer Someone to a Voicemail Box:

1. Press the Transfer to Voicemail key or press the Feature button, then 986

2. Enter the mailbox # (extension#.

3. The display will show: Call Transferred


To Change Your Personal Greeting:

1. Press the Check Voicemail key or press the Feature button, then 981

2. Enter your password

3. Press the ADMIN softkey

4. Press the GREET softkey

5. Press the REC softkey

6. Press the PRIME softkey

7. Press the YES softkey

8. At the tone, record your new greeting, press the OK softkey to end your
recording and then the OK softkey again to accept the new recording


To Record Your Alternate Greeting (Used when on
vacation or out of the office.:

1. Press the Check Voicemail key or press the Feature button, then 981

2. Enter your password

3. Press the ADMIN softkey

4. Press the GREET softkey

5. Pres the REC softkey

6. Press the ALT softkey

7. Press the YES softkey

8. At the tone, record your new greeting, press the OK softkey to end your
recording, then the OK softkey again to accept the new recording.

9. You then need to have your voicemail box now play the Alternate Greeting,
Press the GREET softkey

10. Press the Choose softkey

11. Press ALT softkey

12. Display will show: "Accept msgs: Y", Press the OK softkey to have your
voicemail box accept messages while your Alternate Greeting is turned on, or
press the CHNG softkey to change the "Y" to an "N" if you do not want your
voicemail box to accept messages.

13. When you return to the office, make sure you go back into your voicemail box
and have it play the PRIME greeting.


How
to Add, delete, or change a Mail Box:


Programming must be done from any M7310, T7316, or
M7324 model phone set.

To Log Into System
Administration:


1. Enter Feature 983

2. The display will show "LOG", enter your login password



a. If your company extensions are 2 digits long
enter "120000"

b. If your company extensions are 3 digits long enter "1020000"

c. If your company extensions are 4 digits long enter "10020000"



3. Press the softkey under "OK"


To Create a New Mailbox:

1. Log into system administration

2. Select the softkey under "MBOX"

3. Select the softkey under "ADD"

4. Enter the mailbox number (extension. you want to add

5. Mailbox type: Subscriber and then select "OK"

6. Extension: Usually the same as the mailbox number

7. Service Class: Enter 1

8. Name: Enter the name using the dial pad. Enter last name first, press "# #"
to enter a comma, and then enter the first name. When spelling the name, press #
to move to the next character

9. Directory: Y (Yes.

10. Message Waiting: Y (Yes.

11. Out dial: Pool, enter 1 and then OK

12. Accept: 1, select OK


To Delete a Mailbox:

1. Log into the system administration

2. Select the softkey under "MBOX"

3. Select the softkey under "DEL"

4. Enter the mailbox number (extension. you want to delete

5. Select the softkey under "Delete"


To Reset a Mailbox Password:

1. Log into system administration

2. Select the softkey under "MBOX"

3. Select the softkey under "Chng"

4. Enter the mailbox number you want to reset the password for

5. The display shows "Reset Password"

6. Select the softkey under "RESET"

7. Press the release key

*The new password will be "0000", the system will ask the user to change this
the first time they log into their mailbox using this password.


To Change the Name on a Mailbox:

1. Log into system administration

2. Select the softkey under "MBOX"

3. Select the softkey under "Chng"

4. Enter the mailbox number (extension. you want to change the name on

5. The display shows "Reset Password"

6. Select the softkey under "Next", keep hitting "Next" until the display shows
the name

7. Select the softkey under "Chng" to enter a new name

8. Enter the name using the dial pad. Enter last name first, press "# #" to
enter a comma and then enter the first name. When spelling the name, press "#"
to move to the next character

9. Select the softkey under "Next" to save the change

10. Hit the release button


To Change the "Recorded" Name for the Company
Directory:


1. Have the Voicemail User log into their mailbox, after putting in their
password, press the button under "Admin" (or press the number 8 key., and then
press the number 1 key.

2. You will hear the old recorded name and then the system will "beep",
prompting you to record a new name (name only here, not greeting..

3. Press "Ok" in the window when you are done recording and then "Ok" again




Nortel Networks,
Norstar, Meridian Nortel Programming:


Need Programming Help on
your Telephone System?*


Call us 1-800-322-5443
x 229 Brent




*Every 1/4 hour programming
time/help is $29.95

Wednesday, May 13, 2009

Nortel Networks Norstar BCM 450 VoIP Ip Phone System

Welcome to PhoneGuys!


Please call 1-800-322-5443 or 714-843-9999

with questions about this item


PhoneGuys covers most products with a 1-year warranty.

Nortel
Networks BCM
450 R1.0 VoIP
Platform


Nortel Networks BCM450 VoIP


1-BCM450 R1.0
Standard Base Unit Only

(NTC03100SYE5)

- New

(key
codes, base modules, phones, voice mail, etc are not included; but must be
bought separately)

Nortel BCM 450
Features:




  • High capacity: Supports
    up to 100 users with the base model - any mix - and up to 300 users with the
    new pluggable Capacity Expansion Card (CEC).


  • Operability: Several
    significant operability enhancements build upon a solid foundation,
    established by previous releases from the Business Communications Manager
    portfolio, including the Business Communications Manager 50 Release 3.0.
    Some of the key improvements include new capabilities for Business Element
    Manager that make the initial installation and ongoing management easier,
    new GUI-based System Reset and Reboot Optimization functions, and a
    comprehensive task-based Troubleshooting Guide for all operations on the
    Business Communications Manager system.


  • Simplified hardware platform:
    New Business Communications Manager hardware components, including the Base
    Function Tray (BFT), Chassis Interface Board (CIB) and Capacity Expansion
    Card (CEC), simplify installation, connectivity and expandability.



  • Robust business applications:
    The addition of Meet-Me Conferencing (MMC) and further enhancements made to
    Intelligent Contact Center (ICC) and Unified Messaging (UM) round out an
    already impressive suite of rich features and capabilities.



Nortel BCM 450
Specifications:




  • Media Bay Modules: Up to four


  • CPU Processor: Free scale
    (1.3GHz core)


  • Memory (RAM): 512MB DDR2 SDRAM


  • Hard Drive: 80GB SATA


  • DSP: 3 TI 600MHz DSPs


  • Capacity Expansion Card
    (optional): Expansion Daughter Card with 4 TI 600MHz DSPs


  • Power on self-test with LED
    feedback


  • Two System Status LEDs (Power
    and Status)


  • Three hard drive activity LEDs
    (HDD1, HDD2, RAID) (RAID LED not supported on BCM450 Rls. 1)


  • Reset button


  • Platform Status Monitor
    monitors CPU load, memory load, HDD space, temperature, fans, power, network
    throughput


  • BCM Monitor monitors overall
    system status, IP telephony functions, utilization of resources, operation
    of telephony applications and status of PRI, BRI and IP trunks

Monday, July 28, 2008

New Nortel solution powers home convergence phone system info

New IP Powered Home Packages Allow Carriers to Expand Residential Offerings with Flexible Converged IP Communication Bundles

MAY 19, 2008

TORONTO – According to recent market research commissioned by Nortel* [NYSE/TSX: NT], consumers want more convenience, flexibility and cost savings from their VoIP and communication applications. This is good news for service providers, thanks to Nortel's new IP Powered Home solutions – variety of flexible, innovative application bundles for the consumer market that combine personal Internet, TV and home phone services into simple, customizable packages.
RELATED LINKS

* Nortel at NCTA The Cable Show 2008
* Podcast - Introducing Nortel's Next Generation SIP Adaptive Application Engine

GET UPDATES
Subscribe to the latest news and events from Nortel.>>

Many consumers don't have access to converged communications capabilities that enable consistent IP communications across fixed phones, computers, mobile phones and television. Although some consumers today have the beginnings of unified communications solutions in their homes, very few have access to advanced functionalities like the ability to easily send instant messages (IM) and call people from any device – fixed phone, computer, mobile phone or TV. Nortel's IP Powered Home solutions make these new levels of communication a reality, bringing consumers truly unified and simplified home communications.

The market research, conducted by RONIN Corporation**, included a web survey of over 2,000 consumers across the United States, France and the United Kingdom. It was designed to gain insight into consumer perception on VoIP, converged mobility, web services and one-number services. The research found that one in four consumers found converged mobility – the ability to make phone calls over WiFi and cellular networks via a dual-mode phone – to be a highly appealing service. The level of appeal was also found to be higher among current VoIP users than non-users, and among consumers with data-enabled cell phones.

"Consumers are looking for communications that simplify and enhance their lives," said John McCready, general manager, Carrier Multimedia Networks, Nortel. "We've deployed multiple applications to carriers serving millions of consumers worldwide and we're building on our success in this space with our IP Powered Home so carriers can sell complete communications packages to consumers. These packages include the most sought after voice and multimedia services with a variety of SIP soft-clients, phones and videophones. Not only are these attractive, affordable options for the consumer market, but they help enable carriers to boost their revenue and reduce customer churn with a wider variety of subscription based services."

Nortel's IP Powered Home solutions allow service providers to offer a core VoIP bundle and three optional bundles. The core bundle includes advanced phone services for the home like affordable VoIP lines for each member of the family, videocalling features and one number for both fixed and mobile phones. The core bundle also includes Nortel's Personal Agent, a web-based tool that allows users to take control of their communications by defining how calls are routed based on time of day, day of the week or caller ID as well as the ability to configure ringing profiles so that calls ring only on the home phone, simultaneously on the home phone and the mobile phone, or in sequence. The IP Powered Home bundles build on an extensive open developer program providing consumers with a choice of easy-to-set-up soft-clients as well as a variety of SIP phones, videophones or adaptors for existing analog phones.

The three optional bundles are:

*
IPPH-4-Mobile – This mobile option provides a dual-mode phone that operates on both cellular and WiFi networks and can be used in the home or as a regular mobile phone. The user can benefit from inexpensive call rates at home using WiFi or make and receive calls on normal cellular networks while out.

*
IPPH-4-Web – This web option, built on a combination of web services and telecom functionality allows users to expand their communications onto the Internet. Without displaying a phone number, consumers can be called directly from a link on their webpage, blog, social network like Facebook or even email signature using simple voice or a full video service.

*
IPPH-4-TV – This TV option allows users to experience the power of the IP Powered Home base bundle from the comfort of their living room. The user can now manage voicemail messages, call logs, instant messages and see who's calling on their TV. They can also initiate calls from their TV and easily reject, ignore, or forward calls using their TV remote.

The IP Powered Home bundles can be deployed in next-generation and IMS networks, allowing carriers to benefit from the innovative services today with the network architecture of their choice. To enhance the IP Powered Home experience, the solution also leverages Nortel's recently announced Adaptive Application Engine software, a next-generation SIP application server that provides new residential features like multiple line ringing, click-to-connect, auto call-back, self-provisioning or the ability to add friends registered with other instant messaging providers to the Nortel PC Client.

Nortel is building on its experience in consumer business for carriers with deployments such as the "Twin" offering launched by Neuf Cegetel in France, which accounted for 30% of the growth** in the number of Neuf Mobile contracts sold during the final quarter of 2007and a WiFi SIP phone for home communications launched by LG-Dacom in Korea, which attracted more than 300,000 new subscribers in just nine months.

According to Dell'Oro Group, Nortel is the worldwide leader in carrier VoIP and has maintained that position for the last six years (2002-2007). Nortel has shipped more than 88 million carrier IP voice and multimedia ports to over 250 carriers globally and Nortel's IMS-ready solutions have been adopted by over 150 customers, including carriers operating across wireline, wireless and cable domains. IP Powered Home Core and the IPPH-4-TV bundles are available today, with the remaining bundles expected to be available for trial in 2008. For more information on IP Powered Home, check out the Nortel podcast on the solution.

About Nortel

Nortel is a recognized leader in delivering communications capabilities that make the promise of Business Made Simple a reality for our customers. Our next-generation technologies, for both service provider and enterprise networks, support multimedia and business-critical applications. Nortel's technologies are designed to help eliminate today's barriers to efficiency, speed and performance by simplifying networks and connecting people to the information they need, when they need it. Nortel does business in more than 150 countries around the world. For more information, visit Nortel on the Web at www.nortel.com. For the latest Nortel news, visit www.nortel.com/news.

Certain statements in this press release may contain words such as "could", "expects", "may", "anticipates", "believes", "intends", "estimates", "targets", "envisions", "seeks" and other similar language and are considered forward-looking statements or information under applicable securities legislation. These statements are based on Nortel's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which Nortel operates. These statements are subject to important assumptions, risks and uncertainties, which are difficult to predict and the actual outcome may be materially different from those contemplated in forward-looking statements. For additional information with respect to certain of these and other factors, see Nortel's Annual Report on Form10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC. Unless otherwise required by applicable securities laws, Nortel disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

*Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.
**This is a 3rd party link as described in our Web linking practices.

Thursday, July 24, 2008

“Is it time to switch my business to VoIP telephone service?”

Anyone that follows the business or technology news knows that one of the current mega-trends is the convergence of voice and data traffic. The process of sending telephone calls over the Internet uses technology known as Voice over Internet Protocol ("VoIP"). VoIP is a well established technology, and in fact, most larger corporations are already using VoIP for some or all of their voice communications.

While VoIP is working well for large corporations with big budgets and large IT departments, the question still remains for many small & medium business owners of whether now is the right time to switch over the phone system to one that utilizes Internet communications. Making the decision more difficult are the horror stories that are making the rounds about businesses that spent a lot of money to convert to VoIP, only to find that reliability issues, dropped calls, static, and poor service caused them to scrap their investment and move back to at traditional digital phone system.

The fact is that Internet phone service for small and medium business is a technology that has arrived. The reliability issues have been resolved, and the cost savings are meaningful. The latest hybrid systems can utilize existing digital equipment in the main office (potentially without the need to replace all the existing phones) while utilizing IP phones or laptop based "soft phones" for remote workers. Before you make the decision to migrate your small business, here are a couple of questions to ask:
1. What is the availability and quality of broadband Internet connections in your area? You must have a reliable, high speed Internet connection from a quality provider and in some industrial areas these may not be available. The best scenario is a location where you have multiple broadband Internet service providers so that if one has problems you can switch.
2. What is the experience of my communications vendor? If you are dealing with a networking company that hasn't been doing phone systems for very long, you could be in for trouble. Look for a provider that has a long track record of success in installing and supporting phone systems (not just computer networks!!).
3. What is the reputation of the equipment provider being considered? There are numerous companies providing inexpensive phone equipment, but do you really want to take a chance with the lifeline of your business? Look for a company that works with name brand hardware from a company that has an excellent reputation in business phone systems - names like Nortel or Cisco are brands that you can trust.
With a VoIP capable phone system you can connect remote offices, traveling workers, and even your home just as if they were extensions on your phone system. You can do Integrated Messaging where your voicemails come into your email system as attachments and you can click and dial out of your Contacts folder to access your customers. All of the great features of integrated voice & data systems not only save your company money, but they improve your internal productivity and allow you to be more responsive to your customers. What business wouldn't want that?

In future issues, we'll explore the features and benefits of VoIP business phone systems.

Visit www.PhoneGuys.com for more info

Wednesday, June 4, 2008

Nortel Networks I2002 BCM voIP Phone System Set NTDU91

Photobucket - Video and Image Hosting

Welcome to PhoneGuys Kijiji ad!

Please call 800-322-5443 with questions about this Kijiji ad.

PhoneGuys covers this product with a 12-month warranty.

Photobucket - Video and Image Hosting



This auction comes with one Nortel/Norstar I2002 IP speakerphone, charcoal in color

Your phone system is the life blood of your business - don't take chances - get the PhoneGuys Advantage. We've been in business since 1992 and have more than 15,000 satisfied customers throughout the U.S. and Canada. We operate from a 7,500 sq. ft. facility equipped with a testing & configuration lab & a fully staffed technical support department. We provide installation and support nationally, and we'll be just a phone call away if you ever need us at (800) 322-5443.

Nortel Networks I2002 IP Speakerphone:

The Nortel IP Phone 2002 is a standards-based IP Phone that connects directly to the Local Area Network (LAN) via RJ-45 connector. Supported on both enterprise and carrier platforms, the display-based IP Phone 2002 is ideally suited for moderate call volume users, such as office professionals and technical specialists.

Key Features

  • Basic and advanced telephony features, audio control center and selectable ring tones improve interpersonal communications.
  • Softkeys control display-based features for improved productivity.
  • Reduced enterprise installation costs by only requiring a single Category 5 cable drop to the desktop for telephone and co-located PC.
  • Direct inline power support via the IEEE 802.3af standard delivers increased reliability and cost-effectiveness.

Shipping & Handling
We Ship VIA FedEx. Pricing on this Kijiji ad includes FedEx Ground Shipping but can be expedited to 3-Day, 2-Day or Overnight Shipping. Please E-mail Us or Call 800-322-5443 for expedited shipping costs of this Kijiji ad. If you have your own FedEx account number we can use it with a small handling fee.

PhoneGuys would to thank you for looking at our eBay auctions, and hope you have a wonderful day.