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How to Use Your Nortel Norstar Voice Mail Features on Business Phone System

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Huntington Beach, Ca 92647
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How to check your Nortel/Norstar voicemail:

1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To leave a message for someone in your office:

1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number) of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To access your mailbox from outside of the
office:

1. Call the main office number or your DID (if applicable).
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal
greeting, Enter: * *
4. At the prompt, enter your mailbox#(extension #. and password all together).

To access your voicemail box from another phone:

1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox# (extension #) and your
password all together followed by the sign.
4. Press the OK

To change your personal greeting:

1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording.

To transfer someone to a voicemail box:

1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#)
3. The display will show: Call Transferred

To record your alternate greeting (Used when on
vacation or out of the office, or lunch times, etc):

1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to
end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate
Greeting, Press the GREET softkey
10. Press the Choose softkey
11. Press ALT softkey
12. Display will show: Accept msgs: Press the OK softkey to have
your voicemail box accept messages
while your Alternate Greeting is turned on, or press the CHNG softkeyto change the if you
do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your
voicemail box and have it play the
PRIME greeting.

Nortel - Norstar - Meridian Full Feature Code List for Phone Telephone Systems

How to use
for Norstar Phone:

To Call an
Extension:

1. Lift handset or press an INTERCOM key

2. Dial the extension number

To Use Voice Call:

1. Lift handset, press Voice Call key or press the Feature button, then press 66

2. Dial the extension number

*If person is on the phone, Voice Call will not work

To Call an Outside Line:

1. Lift handset or press INTERCOM key

2. Dial "9" followed by the telephone number

(Depends on system configuration, may not be applicable.

To Place a Call on Hold:

1. Press the hold key

To Retrieve a Caller Held on Your Phone:

1. Lift handset

2. Press the INTERCOM key or line button that has the flashing triangle next to
it

To Transfer a Call:

1. While a caller is on the line, press the softkey under the word TRANSFER in
the LCD display or Feature 70

2. Dial the extension number of the person you are transferring to

3. You may announce the call at this time by waiting for the called party to
answer

*Press the JOIN softkey to complete the transfer

*Press the RETRY softkey to enter a different extension

*Press the CANCEL softkey to return to the caller

To Park A Call (Puts a call on hold so that
it can be picked up from any telephone on the system:

1. While a caller is on the line, press the CALL PARK key or press the Feature
button, then 74

2. Look at the display to see where the call is parked, the display will show a
3 digit park code

3. Hang up the receiver

To Retrieve a Parked Call:

1. Lift handset or press the INTERCOM key

2. Dial the park code (Example 101, 102.

To Page:

1. Lift handset

2. Press the PAGE key or press the Feature button, then 611

3. Make your announcement

4. Press the release key

To Turn On or Off Do Not Disturb:

1. Press the DND key or press the Feature button, then 85

2. To turn it off: Press the DND key or the Feature button, then #85

To Make a Conference Call:

1. Make or receive the 1st call

2. Press the Hold key

3. Place 2nd call

4. Press the Conference key or press the Feature button, then 3

5. Press the INTERCOM key next to the held first call

To Pickup a Specific Ringing Extension:

1. Press the Call Pickup key or press the Feature button, then 76

2. Dial the extension you want to pick up

To see the Call Duration Timer:

1. During your call or just after your call

2. Press the Feature button, then 77

*This will show you a "static" duration of your call

To Use Last Number Redial:

1. Press the Last No. Redial key or press the Feature button, then 5

*This will redial the last number you called

To Check to See What is Programmed On a
Particular Button:

1. Do a "Button Inquiry" by pressing the Feature button, then * 0

2. Hit the button you want to check and it will show in the display what is
programmed there.

Program Buttons On Your Phone:

For External Numbers:

1. Press the Feature button, then * 1

2. Push the button you want to program

3. Display will read "Program and OK"

4. Enter the telephone number, then press the OK softkey

For Internal Numbers (Extensions.:

1. Press the Feature button, then * 2

2. Push the button you want to program

3. Display will read "Intercom #:__"

4. Enter the extension number

For Feature Codes:

1. Press the Feature button, then * 3

2. Push the button you want to program

3. Press the Feature button then enter the Feature Code

To Change the Contrast of the
Display:

1. Dial the Feature button, then * 7

2. Press the number keys 1 – 9 to your desired brightness level

3. Press the OK softkey

To Change your Ring Type:

1. Press the Feature button, then * 6

2. Press the number keys 1 – 4 to hear the different ring types

3. Press the OK softkey when you hear your desired ring

To Change the Ring Volume:

1. Press the Feature button, then * 80

2. Press the volume key up or down

3. Press the release key1 to exit and save the volume level

To Program Personal Speed Dial
Numbers: (Numbers 71 – 94 only.

1. Press the Feature button, then * 4

2. Enter the 2 digit code (71 – 94. that you want to assign to that
phone number

3. Enter the telephone number, then press the OK softkey

4. Display will show: "Entry xx stored"

How to Check Your Voice Mail:

To Check Your Voicemail:

1. Press the Check Voicemail key or press the Feature button, then 981

2. Enter your password

3. From here you can listen to messages, change your greeting, change your
password, etc.

To Leave a Message for
Someone in Your Office:

1. Press the Leave Message key or Feature 980

2. Enter the mailbox number (extension number. of the person you want to leave a
message for

3. The display will show the name of the mailbox owner, press OK

4. Leave message

To Access Your Voicemail box from Another Phone:

1. Press the Check Voicemail key or press the Feature button, then 981

2. Press the OTHER softkey

3. At the LOG: prompt, enter your mailbox#(extension #. and your password all
together followed by the "#" sign

4. Press the OK softkey

To Access Your Mailbox from Outside of the
Office:

1. Call the main office number or your DID (if applicable.

2. If the call is answered by a receptionist, have them transfer you to your
voicemail box

3. If the call is answered by the company greeting, or your personal greeting,
Enter: * *

4. At the prompt, enter your mailbox #(extension #. and password all together

To Transfer Someone to a Voicemail Box:

1. Press the Transfer to Voicemail key or press the Feature button, then 986

2. Enter the mailbox # (extension#.

3. The display will show: Call Transferred

To Change Your Personal Greeting:

1. Press the Check Voicemail key or press the Feature button, then 981

2. Enter your password

3. Press the ADMIN softkey

4. Press the GREET softkey

5. Press the REC softkey

6. Press the PRIME softkey

7. Press the YES softkey

8. At the tone, record your new greeting, press the OK softkey to end your
recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on
vacation or out of the office.:

1. Press the Check Voicemail key or press the Feature button, then 981

2. Enter your password

3. Press the ADMIN softkey

4. Press the GREET softkey

5. Pres the REC softkey

6. Press the ALT softkey

7. Press the YES softkey

8. At the tone, record your new greeting, press the OK softkey to end your
recording, then the OK softkey again to accept the new recording.

9. You then need to have your voicemail box now play the Alternate Greeting,
Press the GREET softkey

10. Press the Choose softkey

11. Press ALT softkey

12. Display will show: "Accept msgs: Y", Press the OK softkey to have your
voicemail box accept messages while your Alternate Greeting is turned on, or
press the CHNG softkey to change the "Y" to an "N" if you do not want your
voicemail box to accept messages.

13. When you return to the office, make sure you go back into your voicemail box
and have it play the PRIME greeting.

How
to Add, delete, or change a Mail Box:

Programming must be done from any M7310, T7316, or
M7324 model phone set.

To Log Into System
Administration:

1. Enter Feature 983

2. The display will show "LOG", enter your login password

a. If your company extensions are 2 digits long
enter "120000"

b. If your company extensions are 3 digits long enter "1020000"

c. If your company extensions are 4 digits long enter "10020000"

3. Press the softkey under "OK"

To Create a New Mailbox:

1. Log into system administration

2. Select the softkey under "MBOX"

3. Select the softkey under "ADD"

4. Enter the mailbox number (extension. you want to add

5. Mailbox type: Subscriber and then select "OK"

6. Extension: Usually the same as the mailbox number

7. Service Class: Enter 1

8. Name: Enter the name using the dial pad. Enter last name first, press "# #"
to enter a comma, and then enter the first name. When spelling the name, press #
to move to the next character

9. Directory: Y (Yes.

10. Message Waiting: Y (Yes.

11. Out dial: Pool, enter 1 and then OK

12. Accept: 1, select OK

To Delete a Mailbox:

1. Log into the system administration

2. Select the softkey under "MBOX"

3. Select the softkey under "DEL"

4. Enter the mailbox number (extension. you want to delete

5. Select the softkey under "Delete"

To Reset a Mailbox Password:

1. Log into system administration

2. Select the softkey under "MBOX"

3. Select the softkey under "Chng"

4. Enter the mailbox number you want to reset the password for

5. The display shows "Reset Password"

6. Select the softkey under "RESET"

7. Press the release key

*The new password will be "0000", the system will ask the user to change this
the first time they log into their mailbox using this password.

To Change the Name on a Mailbox:

1. Log into system administration

2. Select the softkey under "MBOX"

3. Select the softkey under "Chng"

4. Enter the mailbox number (extension. you want to change the name on

5. The display shows "Reset Password"

6. Select the softkey under "Next", keep hitting "Next" until the display shows
the name

7. Select the softkey under "Chng" to enter a new name

8. Enter the name using the dial pad. Enter last name first, press "# #" to
enter a comma and then enter the first name. When spelling the name, press "#"
to move to the next character

9. Select the softkey under "Next" to save the change

10. Hit the release button

To Change the "Recorded" Name for the Company
Directory:

1. Have the Voicemail User log into their mailbox, after putting in their
password, press the button under "Admin" (or press the number 8 key., and then
press the number 1 key.

2. You will hear the old recorded name and then the system will "beep",
prompting you to record a new name (name only here, not greeting..

3. Press "Ok" in the window when you are done recording and then "Ok" again

Nortel Networks,
Norstar, Meridian Nortel Programming:

Need Programming Help on
your Telephone System?*

Call us 1-800-322-5443
x 229 Brent

*Every 1/4 hour programming
time/help is $29.95

Nortel Networks Norstar BCM 450 VoIP Ip Phone System

Welcome to PhoneGuys!

Please call 1-800-322-5443 or 714-843-9999

with questions about this item

PhoneGuys covers most products with a 1-year warranty.

Nortel
Networks BCM 450 R1.0 VoIP
Platform

1-BCM450 R1.0
Standard Base Unit Only
(NTC03100SYE5)
- New

(key
codes, base modules, phones, voice mail, etc are not included; but must be
bought separately)

Nortel BCM 450
Features:

• 
  

  High capacity: Supports
  up to 100 users with the base model - any mix - and up to 300 users with the
  new pluggable Capacity Expansion Card (CEC).
  

• 
  

  Operability: Several
  significant operability enhancements build upon a solid foundation,
  established by previous releases from the Business Communications Manager
  portfolio, including the Business Communications Manager 50 Release 3.0.
  Some of the key improvements include new capabilities for Business Element
  Manager that make the initial installation and ongoing management easier,
  new GUI-based System Reset and Reboot Optimization functions, and a
  comprehensive task-based Troubleshooting Guide for all operations on the
  Business Communications Manager system.
  

• 
  

  Simplified hardware platform:
  New Business Communications Manager hardware components, including the Base
  Function Tray (BFT), Chassis Interface Board (CIB) and Capacity Expansion
  Card (CEC), simplify installation, connectivity and expandability.
  
  

• 
  

  Robust business applications:
  The addition of Meet-Me Conferencing (MMC) and further enhancements made to
  Intelligent Contact Center (ICC) and Unified Messaging (UM) round out an
  already impressive suite of rich features and capabilities.
  
  
  

Nortel BCM 450
Specifications:

• 
  

  Media Bay Modules: Up to four
  
  

• 
  

  CPU Processor: Free scale
  (1.3GHz core)
  

• 
  

  Memory (RAM): 512MB DDR2 SDRAM
  
  

• 
  

  Hard Drive: 80GB SATA
  
  

• 
  

  DSP: 3 TI 600MHz DSPs
  
  

• 
  

  Capacity Expansion Card
  (optional): Expansion Daughter Card with 4 TI 600MHz DSPs
  

• 
  

  Power on self-test with LED
  feedback
  

• 
  

  Two System Status LEDs (Power
  and Status)
  

• 
  

  Three hard drive activity LEDs
  (HDD1, HDD2, RAID) (RAID LED not supported on BCM450 Rls. 1)
  

• 
  

  Reset button
  

• 
  

  Platform Status Monitor
  monitors CPU load, memory load, HDD space, temperature, fans, power, network
  throughput
  

• 
  

  BCM Monitor monitors overall
  system status, IP telephony functions, utilization of resources, operation
  of telephony applications and status of PRI, BRI and IP trunks